Health Insurance Company Improves Employee Satisfaction by Improving Portal, UX, Publishing, and Search

Blue Cross Blue Shield Massachusetts – Health Insurance Technology Services

Technical Program Manager – Contract - | Boston, MA | Aug. 2021 – Apr. 2022

Technologies: Drupal, Aquia, Solar, Coveo, Microsoft Teams, Microsoft 365, Zoom

As a Technical Program Manager at BCBSMA, I led a transformative initiative at Blue Cross Blue Shield Massachusetts, replacing legacy systems with a cloud-based infrastructure, achieving a 25% increase in employee tool satisfaction, and cutting costs by 50%. Delivered an improved trust for intranet portal, search, and content publishing toolset, reducing search time by 95% and enhancing content relevancy by 75%.