Health Insurance Company Improves Customer Satisfaction by Revamping Portal, Publishing & Search

Covered California - Health and Wellness Insurance Technology Services

Technical Program Manager – Contract - | Sacramento, CA | Sep. 2017 – Feb. 2018

Technologies: Microsoft 365, Microsoft SharePoint

As the Strategic Planning Lead at Covered California, accelerated employee support for increasing the speed to conversion rate of Obamacare enrollments, by reducing search times for employees to within 10 seconds. Orchestrated a transition to cloud services, implementing a new Microsoft SharePoint portal, content publishing, and search within 6 months.